FAQ
How does the Memory Globe™ work?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
How do I upload my video?
After ordering, you’ll get a simple upload link. Just drag and drop your clip, and we’ll handle the rest. Once it’s ready, press play and watch your moment come to life inside the globe.
What type of videos work best?
Short clips of 10–60 seconds are ideal. Birthdays, anniversaries, pets, weddings, or family milestones — anything that brings a smile.
Does the Memory Globe™ have sound?
Yes. It has a built-in speaker, so you can hear voices, music, and laughter while the video plays.
Can I change or update my video later?
Yes. You can replace your video anytime through our upload portal. Perfect if you want to refresh it with new memories later.
How long does the battery last?
Around 2 hours of continuous playback. It recharges via USB-C and comes with a charging cable.
What if I’m not sure it’s worth it?
Check our 170+ verified customer reviews — people consistently say it’s “the most emotional gift ever.” Seeing a loved one react when they press play makes it unforgettable.
Do you ship worldwide?
Yes. We offer tracked international shipping, and most orders arrive within 7–14 business days depending on location.
